Quick Answer
Check your player app's subtitle/CC menu during playback first — most apps require manually selecting a subtitle track even when one is available. If the option isn't there at all, the channel itself likely doesn't carry subtitle data for that broadcast.
Steps to Try
Check the in-player subtitle menu
During playback, open the app's on-screen controls and look for a subtitles or CC icon.
Select a subtitle track
If tracks are listed, select one — subtitles are usually off by default even when available.
Restart the app or channel
Close and reopen the stream, which can resolve tracks that failed to load initially.
Update your player app
Make sure you're running the latest version, since older builds can have subtitle-handling bugs.
Check Availability
Not every broadcast includes subtitle data.
App Settings
Subtitles are often opt-in per stream, not automatic.
Restart & Update
Resolves most loading issues.
Still stuck, or seeing other playback issues too? See our buffering and connection troubleshooting guide, or contact support directly.
Frequently Asked Questions
Why don't I see subtitles on some channels?
Subtitle availability depends on what the original broadcast includes — not every channel or programme carries subtitle data, the same as with traditional TV.
How do I turn subtitles on in TiviMate?
During playback, open the on-screen menu and look for a subtitles or "CC" icon — if the channel provides subtitle tracks, you can select one there.
Subtitles are enabled but still not showing — what next?
Try restarting the app or reloading the channel, and confirm you're on the latest version of your player app. If it persists on many channels, contact support to check the playlist.